Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all professional services availed through ELPRECIOUS, including Accounting, Bookkeeping, Taxation, EPFO Consulting, and HR Consulting & Management.

1. Service Cancellation

• Clients may request cancellation of an ongoing engagement by providing written notice to ELPRECIOUS
• Cancellation requests will be acknowledged, and any applicable fees for work already completed will be communicated to the client

2. Refund Eligibility

• Fees paid in advance for services not yet rendered may be eligible for a refund, at ELPRECIOUS's discretion, after deducting charges for work already completed
• No refunds shall be provided for services that have been fully rendered or filings that have already been submitted to government/regulatory portals (e.g., GST, Income Tax, EPFO)
• Statutory fees, government charges, or third-party costs already paid on the client's behalf are non-refundable

3. Non-Refundable Circumstances

• Delays or rejections caused by inaccurate, incomplete, or delayed information/documents provided by the client
• Regulatory authority delays, rejections, or processing outcomes beyond ELPRECIOUS's control
• Change of mind after work on the engagement has substantially commenced

4. Refund Process

Approved refunds will be processed within 15–30 business days from the date of approval, using the original mode of payment where possible.

5. Rescheduling

Where feasible, clients may request rescheduling of a consultation or service instead of cancellation, subject to availability.

6. Contact for Refunds & Cancellations

To request a cancellation or refund, please contact us at info@elprecious.com or +91 61030309 with your engagement details.